Agency Sales Team Certification Programs
Ensuring a consistent customer service experience is extremely desirable, but very challenging. We highlight our contribution towards this client bank achieving this objective through a rigorous certification programme that ensured that all customer facing team members were trained to deliver a consistently outstanding service experience.
- Standardization in delivery of the bank’s product, policy, procedure, systems, customer service excellence, and sales excellence approach across Associate Partners and its Sales Agents
- Deliver optimal learning and development impact within a pre-defined period of time with the objective of delivering sales and service excellence
- Ensure that Sales Agents adhere to the organization’s Risk, Fraud and Compliance guidelinesAll associates going through the programme were tested prior to certification to ensure that the learning was retained and transferred on to the job.
The Agency Certification Program has ensured third party sales professionals possess well-rounded communication skills. The training program helped the participants learn how to effectively communicate with a diverse range of customers, segmented based on demographics, geographic as well as behavioural factors.
At an operating level, the program pointed out the importance of functions such as tracking daily activities, keeping accurate records and analysing close ratios. This helped the sales agents better manage their time, increase organizational revenue, ensure customer follow-up & achieve consistency in service excellence.
- MNC, Banking & Financial Service
- Service Excellence, Learning Solutions; Human Capital Solutions
- Anand VS